Returns Policy

Click here to request a return

Please review our refund policy below BEFORE submitting your request as there are fees associated with certain types of returns.

PRINT BOOK AND MERCHANDISE RETURNS: 


DATE OF EMAIL REQUEST

RESTOCKING FEE? CAN I RETURN IT?
0-14 DAYS AFTER DELIVERY NO YES, FOR A REFUND 
15-30 DAYS AFTER DELIVERY YES - 20% YES, FOR A REFUND (MINUS RESTOCKING FEE)
30+ DAYS AFTER DELIVERY YES - 20% MAYBE, DEPENDS ON ITEM - ONLY STORE CREDIT - NO REFUND.


E-BOOK RETURNS (does not include coursepacks or IT Labs - see #9 & #10 below):


DATE OF EMAIL REQUEST

RESTOCKING FEE? CAN I RETURN IT?
0-24 HOURS FROM TIME OF PURCHASE NO YES, FOR A REFUND 
0-14 DAYS FROM DATE OF PURCHASE YES - 20% YES, FOR A REFUND (MINUS RESTOCKING FEE)
15+ DAYS FROM DATE OF PURCHASE X NO - NON-RETURNABLE. NO EXCEPTIONS

 

 

OUR RETURNS POLICY

1. ANY RETURNED ITEMS MUST BE IN PERFECT RESALABLE CONDITION. Returned items that are damaged, marked up, torn, mutilated or unsaleable will be non-refundable and refused.

2. Books containing software or shrinkwrapped textbook packages as well as software and e-books CANNOT be returned if the item has been opened/downloaded/accessed or tampered with. No exceptions.

3. Shrinkwrapped or software items that have been opened are NON RETURNABLE.

4. SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

5. Shipping costs for returning merchandise/books must be paid for by the customer. Items that are unclaimed or refused (Returned to Sender) will be charged a $20.00 returns shipping fee.

6. ANY UNAUTHORIZED RETURNS WILL BE SHIPPED BACK TO SENDER OR WILL BE CHARGED A 20% RESTOCKING FEE. PLEASE REQUEST PERMISSION BEFORE RETURNING YOUR ITEMS.

7. Books lost or received in damaged condition can be replaced or refunded. Please contact customer service for damaged/lost shipments - please note that missing items and/or damage claims must be made within 7 days of receipt.

8. We can only refund the payment method used in the original purchase. 

9. Coursepacks and .pdf downloads are NON-RETURNABLE.

10. MyIT Labs and Pearson eTexts are NON-RETURNABLE.